Frequently Asked Questions

You have questions, we have the answers. Each project is unique and requires special attention to details as well as in depth knowledge of everything from product specification to how it gets delivered. Let us help you navigate the choices and understand what to expect when it comes to realizing your vision.

FAQ - ABOUT ELMWOOD


Do you have a showroom?

We do, and we would love to give you a tour. We are open from 8:00 am to 5:00 pm CST Monday through Friday. We also do presentations and plant tours for architects, designers, professional builders and interested companies as well as many government and non-profit organizations.

What is Reclaimed Wood and where does it come from?

We reclaim wood and materials from old buildings, barns and rural structures that pre-date the 1930’s. Out of respect for our heritage and architectural history, we only deconstruct buildings and barns that are condemned, abandoned or beyond repair. All of our antique reclaimed timber is old growth wood harvested from the original, unaltered forests that were standing before settlers arrived. Only time and the elements have allowed for the unique and irreplaceable look of antique reclaimed timber. Whether you appreciate the beauty and quality of old growth wood through our select grade, or the old saw marks and dark patina of our Rustic Grade, you know that your purchase of any antique reclaimed timber product is an investment full of character.

Why is precision millwork so important?

Accurate and precise millwork is the key to success in every installation. At Elmwood Reclaimed Timber we use state-of-the-art milling equipment to ensure that every piece of re-milled lumber and every floor are precision milled for a perfect fit and finish every time. Every floor from Elmwood Reclaimed Timber comes ready to be laid. Pre-squared ends allow for direct installation, saving valuable time and installation costs.

 


FAQ - ORDERING


What are Lead Times Like?

Lead times vary by product to some degree. Most custom orders are ready to ship 4-5 weeks after the order is placed.

Can I order my wood and have you store it?

Yes, Elmwood Reclaimed Timber can complete and package your order. Then store it in one of our warehouses for a nominal monthly storage fee.

Does your prefinished wood flooring have a warranty?

While there certainly are companies that offer warranties of various lengths, most will exclude many conditions like day to day wear hidden within the fine print. Most factory applied finishes are often so hard that it nearly impossible to maintain or touch up the floor as wear occurs. Our approach is a little different. While we are not able to control wear, our finish systems are designed around the principal of repairability, ensuring that you have a clear simple way to keep your wood products beautiful for life.

Is there an order minimum?

Other than a 100 square foot minimum on a custom wood flooring and paneling orders we do not have order minimum. Whether you are building a birdhouse or a whole house, we are here to help!

How do I receive my wood order?

We custom package or palletize each order and ship the order to the job site via common carrier with a scheduled appointment. 

 


FAQ - WOOD FLOORING


I want to do radiant heat. How will this work?

Wood floors installed over radiant heat will provide trouble free service for the life of the floor.  Since wood is an excellent conductor of heat, radiant heating is an ideal heat source to use with wide plank flooring, the even distribution of heat is far more beneficial to the wood than a comparable forced air system. Be sure to tell the company installing your heating system that you plan to use wood as your flooring material so they can adapt the system accordingly if necessary.

Are wood floors a good choice for a high traffic or commercial area?

Absolutely, if properly maintained a wood floor in a high use location such as a kitchen, restaurant or any high traffic area is a wonderful choice. In fact, you aren’t the first person to think of this. Wood floors have been used for centuries.

What is acclimation and why do I need to do it?

Acclimation is the process of allowing the flooring to equalize humidity levels and conform to its new environment. This is an important step in the installation process and ensures the floor stays tight.

How do I maintain and clean my floors?

Whether you chose a pre-finished floor or do a site finish on your Elmwood Floor, we always recommend weekly cleaning with the proper cleaning product.

What is Bespoke flooring and how does it work?

We have a wide range of textures and colors that make up our flooring collections, but we know that some projects have specific needs that fall outside of this box. This is where our Bespoke program comes into custom tailors a product that is specific to your project needs and design vision.

 


FAQ - WOOD PANELING


What is acclimation and why do I need to do it?

Acclimation is the process of allowing the paneling to equalize humidity levels and conform to its new environment. This is an important step in the installation process and ensures the paneling planks stay tight.

What is Bespoke paneling and how does it work?

We have a wide range of textures and colors that make up our flooring collections, but we know that some projects have specific needs that fall outside of this box. This is where our Bespoke program comes into custom tailors a product that is specific to your project needs and design vision.

 


FAQ - WOOD TOPS


I would like countertops, an island bar or table top made out of wood. How can you help me?

Elmwood Reclaimed Timber creates custom counter tops, table tops and bar tops out of any of our reclaimed woods offered and cut them to any dimension desired. We will glue, sand and cut to size any countertop, bar top or table top to your design specifications as well as shape your counter or tabletop with a variety of edges.  Whether you are looking for a rustic oak top for a harvest table or a very refined, ultra-modern cherry or walnut top, we have the abilities to create most any look desired. 

What are Bespoke Wood Tops and how does it work?

We have a wide range of textures and colors that make up our wood tops collections, but we know that some projects have specific needs that fall outside of this box. This is where our Bespoke program comes in to custom tailors a product that is specific to your project needs and design vision.

 


FAQ - WOOD BEAMS


What is kiln drying and why is it important for reclaimed woods?

Kiln drying is an important step in our process that stabilizes the woods moisture content and eliminates any type of bug or mold that could otherwise be present in the reclaimed lumber. The end result is a clean, dry quality reclaimed timber that is ready for your project.

What is a Faux Wood Beam?

We offer a hollow beam made from sections of reclaimed lumber. Elmwood offers this unique solution when projects require lightweight beams or need to wrap an existing structural beam. The faux beams are flat packed and assembled on site using our custom locking profile.

 


FAQ - MANTLES AND SHELVES


After I order my mantle how long does it take to ship? 

We are typically able to ship all mantle and shelf orders within 3 business days, however, there are occasions such as holidays when it may take a few extra days.

What color will my mantle be?

We offer the mantle in its natural unfinished aged brown tone or we can finish the mantle in one of our shades of tinted wax that range from light to dark. 

How will my mantle be shipped?

We ship all of our mantle and shelf orders either via UPS ground or common carriers.