Customer Letter - Wyoming, USA
Good Morning, John,
Just a note to let you know Lisa and I received the wood flooring and are extremely pleased and happy. We also appreciate your efforts in getting the wood prepared and out the door to us as quickly as you did. Should we decide to change the flooring in other rooms, you will be our first and, probably only, call.
Thank you once again.
Bryan and Lisa.
Just a quick note to let you know that Patrick has gone over and above the norm to service our account.
Yesterday afternoon, I called Patrick with a major problem we were having with another wood floor supplier. The product was promised, and they completely let us down and could not resolve it.
I called Patrick and told him we had an emergency! We needed a product now and a good price and shipped by next week.
He could not have handled the situation better. He was calm, accommodating and responsive. And then, he pulled it off!! He got us the product we wanted and coordinated the shipping and the production.
So, a big thank you to Patrick and to you for accommodating our company.
Eddy Bitton, President
I just have to send you a note to say that my experience with Elmwood was phenomenal. The wood paneling in the closet looks fantastic and everyone comments on how gorgeous the wood is. I'll have you know that the delivery was spot on and the packaging was perfect. I was a little hesitant to order a product sight unseen from a vendor so far away. I always think that there are a tone and texture variant that one has to see in person before making a purchase. I ordered gray barn siding from a vendor local to New York City. Not only did they take longer than you to fill the order but their product doesn't hold a candle to yours. I will most definitely be using ERT products from now on.
Thank you again for everything and I'll be in touch when we start renovations in the living room and kitchen.
Received the top today and wanted to give you an initial look. I’ll send more once the final project is complete but wanted you to see. It looks incredible and my wife and I could not be happier with how it turned out. The quality of the work and character of the wood is stunning. Please tell your craftsmen what an incredible job they did. We are very appreciative.
Have a great weekend,
Just wanted to let you know the Premium Select Black Walnut top arrived Thursday, the 18th. It's GORGEOUS!!!! When our project is complete, I will send you a photo's as I very much want you to see the finished product.
Thank you for your suggestions, too. The edges are perfect. If the budget allows, I hope to be in contact for further purchases. In the meantime, I shall be sharing your company and website.
A delighted and very satisfied customer.
Our condo is finally finished so I'm sending you pictures if your floors. We have put in a lot of floors in various condos, but this oak flooring is the most beautiful floor we've ever seen. Thank you so much for your highest quality product - Gail & Rick
First of all James,
Please forward this email to the owner and if he or she is different than your immediate supervisor please send a copy to them as well. over the last week, I have been telling everyone about you … your professionalism your knowledge and your help in getting my floor to ( sight unseen I might add ) and although I really like my floor I have to say you made the experience all worth it… I won’t say I hope they value you at Elmwood reclaimed timber because I know they must…. The contractor I had to install the floor said “ never in his career over 30 years has he ever worked with such quality…
The millwork was the best he ever worked with… I’m hoping to get some more customers for you James…. You were such a pleasure to work with and of course so helpful at some point I am going to send you a picture but for now, I thought I’m telling everyone but you how I appreciated all your help.
p.s. if your ever in the Boston area please look me up and I will make you a pretty good Italian meal…. Thanks again all the best to James.
The guys who are finishing our floors are giving us a huge break on the price because they want to feature our Vermont Moonlight Medley floor on their website as an example of their work with reclaimed flooring. AND they have other clients whom they've told about our floor and who are now extremely anxious to get ahold of your catalog.
So, prepare to have an ever-growing clientele in Los Angeles. Once our floor is finished, and we have people over, my fiancee's friends are mostly from the interior design profession, and they're sure to be knocked out by our floor and want to know how to get it for their clients (if not themselves). I hope you can handle the business!
My best to you, and thank you for the amazing floor,
All I can say is WOW! Not only are product samples are outstanding and beautiful, but your sample box is amazing too! I have ordered samples for my upcoming condo project and by far your company has put the most thought and care into what is being shipped out. Every flooring sample arrived gorgeous and in perfect condition. One company sent me samples that were totally destroyed by the time they reached my doorstep, my concerns of durability sure were answered.
I am looking forward to presenting your products to my client's for approval. I hope Elmwood Reclaimed Timber goes far, I am in total awe of the variety and quality woods you provide!
This note is getting to you so very late, but I did want you to see the result of our efforts this year. The floors at our lake house are beautiful! We were able to furnish the house by mid-August. The reclaimed flooring is the "WOW" factor when everyone enters the house. I have attached only a few of the many pictures we have which highlight the floors. The reclaimed wood covers every room of the house except the bathrooms, the room over the garage and the basement. And the mantel is just the right size and treatment in the living room!
You and James were right. Once we got past the complexities of the custom manufacturing process, and the misunderstandings on my part, the wait was well worth it. I am not sure if you have made the connection, but I have referred a couple of friends to your website, and to you specifically for their consideration of reclaimed wood flooring. I only hope they make the right decision and are as pleased as we are with the look.
Wishing you a happy and prosperous new year,
Tina and Tom
Friday, September 11, 2009, was the scheduled date for our lumber from Elmwood Reclaimed Timber to arrive. I took the day off, delivered my automobile to the inspection station for its yearly Pennsylvania State Inspection. That way I would have a garage bay open to receive the lumber. I must also mention that we were under a flash flood warning and it was raining cats and dogs. Early in the morning, a truck from P-Jax arrived in front of our house. Once the driver put on his rain gear and I did the same, we met in the street to formulate a plan. The driver offered to drive into our driveway to minimize the time the wood would be exposed to the weather. After a few frantic moments, an empty pallet was removed from the truck, papers were signed and the driver went on to his next delivery. We were his first delivery and he explained, our delivery caused him the most concern. The load took up a lot of floor space and he was not sure where or how he would be able to unload it. I spent the next few hours moving bundles of wood around to get everything dry.
The douglas fir finally made it to the sunroom floor. The pine is still in the basement, on wood blocks surrounding the heater. Not too close but it is not damp there. Finally on Sunday, September 13, 2009, I opened the douglas fir and put some on the wall. Man, this is worth the wait! Absolutely beautiful. I am already planning another project just so I can make another order from Elmwood! I am extremely pleased. Thank you for all your help on this project.
I must also say that the driver from P-Jax was very concerned about your product and did not want to cause any damage. He did all he could to minimize my grief. I can not wait until I get more time to put up more fir on the walls. I can not believe that I am actually seeing a beautiful end to this project. Unfortunately, the kitchen sink spigot sprung a leak and the refrigerator is not refrigerating so I may not be able to work on my sun porch tonight.
Count me as a satisfied customer.
Thank you again,
My table using the reclaimed wood from Elmwood Timber was recently finished. A local “artist” hand forged the table and bench legs. Thought you might want to see the finished product. The table really looks great with the wood beams. Thanks Marjie
Elmwood Reclaimed Timber met all my expectations for finding air dried walnut with beautiful grain, character, and history. I had a tough time finding this species and ERT really came through. The website has a wealth of useful information and was a helpful starting place. That was followed by excellent, informed service from the sales staff. The highlight, of course, was visiting the yard which was well laid out and staffed by professionals who answered all my questions.
Reclaimed lumber is a great way for homebuilders and hobbyists to make use of our existing resources, and Elmwood Reclaimed Timber is top in my book. I'd easily drive 900 miles again for your great inventory.
Thanks much, David Lane
I met Chad and Connor at a booth they had set up in the Discovery Center for the 2003 Solar Homes Tour. I knew they had reclaimed wood flooring but I hadn’t asked about any other materials. We were planning to build a house and gathering information on more energy efficient techniques and materials. Environmental sustainability was growing as an area that we wanted to learn more about and incorporate in our project. Some months after that first encounter with Elmwood, I was coming back from Jefferson City, MO where I had been looking at some alternative building envelope technology. It could be that I had been processing the information about Elmwood subconsciously and it finally surfaced or it could be Karma, but I was compelled to go see what they had to offer.
My few hours at Elmwood that day truly rank as one of my most enjoyable afternoons. What I learned about their operations, their products, and their services was very enlightening for material possibilities for our project. What I’m not sure I can convey is the quality of the entire staff at Elmwood and the joy it has been to work with them and get to know them. Their honesty and clearly genuine love for what they are doing is inspiring and is reflected in their entire operation. It wasn’t clear that Mark Callison was the owner of the business because everyone interacted as a complete team all working as peers. Mark is a humble yet highly competent steward of our environment that is interested in providing better choices for building materials. My impression is that Mark didn’t need to instill this philosophy with his co-workers but that he has surrounded himself with good people that brought this same vision with them.
My interactions with Elmwood have never been about sales, but instead are about the choice and use of deconstruction and urban reclaimed materials. The energy efficient materials and techniques we’ve incorporated into our home have made us feel proud of our accomplishment. There is a new pedagogy surrounding sustainability of our resources, our planet, and our society. We are all challenged to rise to a new level of awareness and action. Although as a society we have far to go, (and our project is no exception), the experience we’ve had with Elmwood Reclaimed Timber has been a key learning in the value of reclaimed materials, both perceived and actual. More importantly, we’ve seen a new way of doing business. Some will argue that the philosophies and approach to business at Elmwood are also reclaimed from an era of honest and credible business practices. Mark, Chad, Connor, Matt, and Robyn have hearts of gold and always make us feel like we’re at home around the kitchen table talking about possibilities and making choices.
Oh yeah, the environmentally sustainable materials. We have incorporated a number of different woods for flooring, stairs, countertops, trim, and other decorative amenities. A friend selling African art once told me that she could feel the energy in the ancient rock as well as the love the artist had carved into the stone sculptures. I had sensed that myself but wasn’t able to quite put my finger on what it was. I recognize the same energy from the old timber. Not only is the quality far superior to our modern fast growth, early harvested wood but it is a very comfortable material that brings a warm peaceful calm to the space it shapes.
Although as a society we have far to go in the arena of sustainability, (and our project is no exception), the experience we’ve had with Elmwood Reclaimed Timber has been a key learning in the value of reclaimed materials, both perceived and actual. More importantly, we’ve seen a new way of doing business. Some will argue that the philosophies and approach to business at Elmwood are also reclaimed from an era of honest and credible business practices. Mark, Chad, Connor, Matt, and Robyn have hearts of gold and always make us feel like we’re at home around the kitchen table talking about possibilities and making choices.
From the Southern Heart Pine structural posts and beams to the timber stairs, to the mixed woods of our countertops, we are very pleased with the quality of the material and service we got every step of the way from Elmwood.
We decided early in our project to include a custom built compass rose for our entry. The mixed exotic woods combined with the character of the reclaimed material we got from Elmwood is resulting in a piece much more attractive and richer than we ever imagined. In fact, the more we saw the more we fell in love with the reclaimed woods. They will now grace our counter tops and floors in addition to being the timber stairs and structural post and beam system of our home.
I’m unable to convey in words the warmth, comfort, and beauty provided by the reclaimed wood we used in our house. Elmwood Reclaimed Timber has not only a quality product line but they are one of the best businesses we’ve ever dealt with. They are very generous with their honesty, friendship, and service.
I had some questions about the structural integrity of the reclaimed materials until we took a better look at what Elmwood had to offer. The strength and beauty of the finished product is amazing.
This seems too canned but…
From their exclusive reclaimed material selections to their offices in a rehabbed silo, Elmwood Reclaimed Timber provides and practices environmental sustainability every day.
Thank you for all you’ve done for us!
Rick & Kelly
“Elmwood possesses the reliability and professionalism of a large company with the passion, attention to detail and commitment of a traditional carpenter. The thoughtfulness and craft of their work is consistent from the initial consultation to the final delivered product and all for a fair cost.”
Gould Evans Architects
received the wood yesterday without incident. It is just what I had
hoped for! Thanks a ton and I will do my best to send a picture or two with
the results of the bar construction. Please be sure to let your boss know
how pleased I was with this experience! I was a bit skeptical being all
online and me being in Mass. and you in MO, but it turned out as I had hoped
and you have another happy, yet remote, customer!
Steve & Cyndi
"The wood I purchased from Elmwood completely transformed what had been a dark, depressing dungeon of a room into a living space that glows with new life and beauty. I really appreciate the time and effort the Elmwood crew put into my order and the enthusiasm everybody in the company has for the work they are doing. By choosing reclaimed timber, I have a floor with character and history, and I am delighted that no trees were destroyed to fill my order. Thank you so much, Elmwood, for doing such a terrific job."
Kansas City, MO
My wife and I wanted to extend our thanks to Elmwood for such a beautiful floor. Never would I have thought that we would have to go all the way to the States to find the look we wanted. Your professionalism and attention to detail was impeccable as well as your diligence in getting our wood 'across the pond'.
After rejecting shipments from two other reclaimed wood companies claiming to have high quality products, we finally received a product that is "up to par" in my opinion from Elmwood. Couldn't have come at a better time either, we were running out of options and needed to get something that would work. We are now in the house and everything is just fine, my wife is just tickled to death over the floors.
Received the sample of tin in the mail at the end of last week. It looks
great. I will experiment with it this week and contact you about shipping
some of the material. I think it will add a lot to my projects. Once again,
my phone call to you seeking information about one of your products, was met with a very professional response and follow through. Although my orders for material from Elmwood are not large sales, it is very satisfying to receive the same attention, communication and concern as a large buyer.
I know that before my order is shipped, you have spoken to the people who
know your stock and are aware of my needs as an artist. When my order arrives, I know that the lumber has been selected with the final purpose in mind. This is a very rare customer service quality for a company to provide.
Please also pass along a thank you to Robyn, who when I call, always recognizes me by my first name. Even when things for her are very busy, she gives that extra effort that is not so commonplace these days, but you recognize it when you are on the receiving end.
Elmwood has made our house a home. We began building our new home with the hopes of replicating a French country estate, and with the help of Elmwood, it is barely distinguishable from the real thing. We are looking forward to beginning construction on several other buildings soon, also located on our property.
Richard and Lynn
Thank you for your hard work! Finding what we wanted was not an easy task, but with the resources of Elmwood and a lot of hard work, we were able to locate the perfect reclaimed beams and antique oak floors for our new home.
The Reed Family
Thank you Elmwood for bringing a warmth and feel to our home that I would never have thought possible. The hand hewn beams and fireplace mantel lend such a comforting, nostalgic aura to our cabin. The rustic oak flooring looks better than great. Overall, we are relatively speechless as to how truly unique and wonderful our experience has been with all of you at Elmwood. You have created two very loyal customers who now find themselves just looking for another project to utilize reclaimed wood. Again, thank you.
Linda & Gus
Dear Mr. Beatty:
Thank you and Elmwood Reclaimed Timber for your outstanding customer service and an impressive selection of woods. As a woodworker, I know that the beauty and stability of the medium is as important as the design and execution of the piece. The walnut I purchased from you has excelled in both of those areas, revealing a tone and beauty I have yet to see at a run-of-the-mill lumberyard. Hand planning the walnut barn floorboards and seeing the grain and color emerge was one of the highlights of my woodworking career. It’s great that someone has thought to make a business of reclaiming older and beautiful timber and a real service to woodworkers, builders, homeowners and the environment. Thank you.
Just received the flooring, GREAT STUFF! We plan to install next week starting on Monday, can't wait to see this stuff down on the floor. Your attention to detail and customer service was a great experience from start to finish. Keep up the great work!
How are you? Hope all is well. Just wanted to drop you and the people at Elmwood a short note to thank you for all the help with my project. Everything turned out just as planned, in fact a little better with the help of you guys.
To: Elmwood Reclaimed Timber Staff
We would like to thank you for the great job you did with our 1/2" mixed hardwood flooring, we could not be more pleased. The product is truly amazing, so much detail and character involved. The environmental benefits were what first attracted us to your products, however their beauty has captivated us and our guests as well. Thank You All!
The design of our new country home is contemporary: high ceilings, lots of concrete and stainless steel, and walls of glass to invite nature into the space. We added warmth of color with buff limestone and wood. To our great delight we learned of Elmwood from our friends Bob and Karen Gould whose architectural firm, Gould Evans Goodman designed our house. We enjoyed wandering through Elmwood's spacious showroom trying to choose just the right woods from their myriad of large sample boards. The antique cypress we used for flooring and the reclaimed fir boards we added to structural ceiling beams provided the warmth and character we were looking for. Elmwood's attention to our custom detailing made both the process and its fulfillment a pleasure.
Chris & Steve
Thank you so much for the beautiful work you did! I was incredibly impressed by your enthusiasm, talent, and skill. Each time I visited Elmwood to work on our project the atmosphere of pleasure and pride in the work that you do was evident. A project of the size and complexity that ours has will inevitably encounter problems, but you guys handled the glitches with integrity and a positive attitude. Your teamwork not only made the project succeed but also, made it a pleasure for me.
Our house is shaping up to be really beautiful and one-of-a-kind because of the wood from Elmwood that is going into it. You are all to be congratulated for your excellent workmanship and especially for the confident “can-do” approach that is the result of mastery of your craft. Please come and see the house during the building! I look forward to working with you again soon.
The idea of using file cabinets for a base was wonderful. I find myself continually staring and touching the rustic top Elmwood provided. It makes it difficult to get any work done! I was impressed with the personal attention I received for such a small order. You guys made me feel important. Thank you and I will think of the great experience I had every time I sit down to get some work done.
We just had our Elmwood White Oak Select flooring installed today. What a beautiful floor! You can see the history in the color and texture of the wood. Our installers stated it was one of the best milled floors they have seen. It was a pleasure working with everyone at Elmwood Reclaimed Timber and we will be recommending you all to our friends and family!
Thank you again,
Quality and craftsmanship combined. The product produced by Elmwood Reclaimed Timber for our new home has exceeded our expectations for reclaimed flooring. The floors are so beautiful! We have had tons of compliments on them already.
Our Beams, siding and flooring arrived today and we are very impressed by the material. This is our third project using reclaimed wood from various companies and this is the best looking material we have seen by far. From now on we won't need to shop around for reclaimed wood. We know Elmwood will have what we need and ensure it is in the right condition for our projects to always be a success.
It was nice to hear from you and feel free to send this note along to your prospective client.
You and Elmwood were just amazing to work with. From the early stages of our relationship, you were extremely helpful in getting us samples and pricing. As well as, throughout the project, assisting with the contractor's orders and changing scope.
Without question, from a logistics/communication standpoint, Elmwood was extremely professional.
But what we're really interested in is the wood, isn't it?
The materials you supplied our clients with was absolutely perfect in every respect.
All the concerns the trimmers had were immediately put to rest once they saw the product.
Even with the tight tolerance required for our installation, the boards were exceptional.
I have no problem whatsoever referring you to anyone, anytime.