Contact Us 
Please feel free to call us toll free at 1-800-705-0705 or contact us via email any time you have a question or would like to know more about us, our processes, or our products.  We are passionate about what we do - each member of our staff is extremely knowledgeable and enthusiastic to share what they know - so, go ahead and ask us anything. We will always do our best to help facilitate your specific needs.

Order Samples and Literature 
Nothing takes the place of physically holding the product in your hands.  At that point you will either know it is what you are looking for on not.  We believe our products and samples are the best examples of reclaimed wood on the market, and speak for themselves. Let us show you why! Order samples for yourself.  During the selection process as well as the installation we will work with you hand in hand to ensure your project is a complete success - our job is not done until you are using your products and are completely satisfied at that point.

When you place your order
Each order is treated the same, Five boards for an unusual kitchen wall, or a truckload for a Chicago country club, carefully. All customers are treated alike. Whether you're buying a $100 mantle beam or $100,000 order, we treat you the same. It's a good, positive same.
Typical orders will take from 3-6 weeks to complete.  We always encourage customers to order as far in advance as is possible, this will ensure that your deadlines are met even if they do move forward by a week. We require a 50% deposit to initiate an order, with the balance due before the ship out date.

Timing is the key to success in any project!
We'll work with you every step of the way! When placing an order always order materials far enough in advance that their arrival will be timely in regards to the project.  We can also store your order in our warehouse for short or extended periods of time when needed to accommodate construction schedules.

Delivery Information
There's even beauty in our shipping paths: we're located in the center of the country, right at the major junction of all the highways, crossroads for transportation of everything, by rail, road, air, whatever.  Every order we ship is carefully packaged in accordance with it's contents.  First we protect the product with cardboard edges attached with poly-nylon strapping.  Next the product is wrapped in a protective covering material to ensure no moisture or other damaging elements are allowed access to the product. Finally, we custom build every pallet and crate using kiln dried southern yellow pine to ensure that the product fits snugly and will arrive safely at the final destination. 

Special shipping needs
If you have special shipping needs, would like for us to store your order until you need it, or would like an order to ship at multiple times during your project, please let us know and we will be happy to make the arrangements. 

We make it easy
We will help make the delivery smooth.  About a week before the product ship date we will contact either you or the builder to make final shipping and payment arrangements. The day or so before your shipment arrives you will be contacted by the freight company to confirm delivery.  Your reclaimed wood order typically will ship common carrier. The trucks themselves are usually around 36' to 40' long. In some instances, with larger orders, a semi truck will be the truck used. These are approximately 65' to 70' in length. Please let us know if you have special needs or cannot accept a large truck.

Pick up your own wood
For local orders you may always choose to pick up or have your order picked up by your agent.